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How Do I Change My Phone Number?

For players over the age of 13, a phone number may be added to an account. A phone number may only be used on one account.  For security, a phone number added to an account is not visible anywhere on the site or even to the account itself. 

 

To add a phone number

  1. Log into your account. (If you cannot access the account, please click here)
  2. Click the gear-icon located at the upper-right corner of the site
  3. In the pop-up menu, select the Settings option
  4. Under Account Info, click the blue Add Phone button to the right of the window
  5. In the pop-up window, select location from the pull-down menu, enter the phone number and account password, then click Add Phone

Note: If an Account/Parent PIN has been activated for the account, a parent will need to enter their code to add or edit a phone number

 

To update or remove an existing phone number on an account

  1. Log into your account. (If you cannot access the account, please click here)
  2. Click the gear-icon located at the upper-right corner of the site
  3. In the pop-up menu, select the Settings option
  4. Under Account Info, click the Paper and Pencil icon to the right of the window
  5. In the pop-up window, select location from the pull-down menu, enter the phone number and account password, then click Edit Phone
  6. An option to remove a number is also available by clicking the red Remove Phone Number button at the bottom of this window

Note: If an Account/Parent PIN has been activated for the account, a parent will need to enter their code to add or edit a phone number

 

Commands for the messages

Once you have added a phone number to an account, there are some useful commands that can help to start and stop any text messages that you may receive: 

  • STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT - These single-word commands will stop future text messages. Please note that only single-word messages will trigger the block. For example, replying “STOP” will ensure that you receive no further messages, but replying “STOP PLEASE” will not.
  • START, YES, and UNSTOP - These commands will allow you to opt back in to receiving text messages.
  • HELP and INFO - These commands will provide information that you can use the above commands to control the delivery of messages.

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