In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (“Digital Services Act” - “DSA”), on this page you will find Roblox’s required disclosures under Article 11, Article 12, Article 13, Article 21, and Article 24.
Legal Representative
In accordance with Article 13 of the DSA, Roblox has appointed DP-Dock Netherlands BV in the Netherlands as Legal Representative. European Union (“EU”) authorities including the Commission and the Board for Digital Services may contact our Legal Representative here, via telephone (+31-20-2382415), or via mail:
DP-Dock Netherlands BV
Attn: Roblox Corporation
WTC Schiphol Airport, Schiphol Boulevard 359, 1118 BJ, Amsterdam-Schiphol Netherlands
Single Point of Contact for Authorities in the EU
In accordance with Article 11 of the DSA, EU Member States’ authorities, the European Commission, and the European Board for Digital Services who wish to communicate regarding DSA may contact Roblox here. Communications received may be in Dutch and English.
Single Point of Contact for Users
In accordance with Article 12 of the DSA, for inquiries related to the DSA, users can contact our team here or here.
Dispute Resolution
To resolve disputes relating to a content moderation decision we make, EU Users can appeal a moderation decision for up to 6 months after our initial decision. For further disputes related to content moderation, in accordance with Article 21 of the DSA, EU users can also select a certified out-of-court dispute settlement body. The EU Commission has a list of accredited out-of-court dispute settlement bodies for this purpose which can be found here.
Average number of Roblox’s EU monthly active recipients of the service
In accordance with Article 24(2) of the DSA, providers of online platforms are required to publish information on the average monthly active recipients of the service in the EU every six months starting from February 17, 2023. Among other things, this number is for the purpose of determining whether such providers are considered a very large online platform (“VLOP”) or very large online search engine (“VLOSE”), i.e. more than 45 million monthly active recipients of the service in the EU.
The estimated average number of monthly active recipients of Roblox in the EU based on the 6-month period ending on August 13, 2024 is 30.3 million.
This information is being provided solely for purposes of complying with Article 24(2) of DSA and the methods used for calculating the monthly active recipients of the service pursuant to Article 24(2) of the DSA do not correspond with the Company’s methods used to calculate our daily active users and the geographic breakdown regarding such users. Roblox does not otherwise publish EU user metrics. There are inherent challenges in measuring how our platform is used. These metrics are based on what we believe to be reasonable estimates of our user base for the applicable period of measurement. Our estimates may change as our methodologies and platform evolve, including through the application of new data sets or technologies or as our platform changes with new features and enhancements. As a result, our current period metrics may not be comparable to those in prior periods.