These Terms and Conditions (this “Agreement”) describe the terms and conditions that apply to (1) Roblox-branded gift cards denominated in euros, including plastic cards and digital gift cards (“Gift Cards”); and (2) Roblox account credits denominated in euros (“Credits”). Gift Cards and Credits shall be collectively referred to herein as “Cards.” This Agreement is between you and Roblox Prepaid Company, LLC (“Issuer”). By purchasing, accepting, using or redeeming Cards, you agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, accept, use or redeem Cards.
IMPORTANT: This Agreement includes resolution of disputes by arbitration instead of in court.
Issuer and Obligor.
Cards are issued by Issuer. Issuer is responsible for the operation and maintenance of the Card and the Card programs. Issuer is the sole legal obligor to you; provided, however, that Issuer may assign its obligations with respect to the Cards at any time, in which case such assignee shall become the Issuer and sole legal obligor.
Gift Cards.
Gift Cards can be purchased at authorized retailers and distributors or also at https://www.roblox.com/giftcards. Gift Cards are not valid and will not be honored if obtained from unauthorized sellers, resellers or distributors, including through Internet auction sites. Gift Cards are redeemable only for purchases of Credits at https://www.roblox.com. To redeem a Gift Card, you must be over 18 years old or obtain consent from a parent or guardian, have Internet access, login or register to create a Roblox account, and accept the then-current version of the Roblox Terms of Use or have your parent or guardian accept them if you are under 18 years old. The Terms of Use include User Terms, Creator Terms, the Privacy Policy and various other terms, which are subject to change from time to time, and are available at https://en.help.roblox.com/hc/en-us/articles/115004647846-Roblox-Terms-of-Use. All amounts loaded onto a Gift Card are denominated in the currency of the country in which it was sold. Gift Cards are not debit or credit cards. Gift Cards have no cash value, are not refundable or reloadable and may not be redeemed for cash (except as required by law). Gift Cards cannot be resold. Gift Cards must be redeemed in full and cannot be partially redeemed.
Credits.
When you redeem a Gift Card, you will receive the equivalent amount of Credits in euros in your Roblox account. For example, a EUR 100 Gift Card will be redeemed for EUR 100 in Credits. Gift Cards purchased outside of Ireland may also be redeemed for Credits to your account. When you redeem a Gift Card that is not denominated in euros, the amount loaded onto the Gift Card is converted to euros from the currency of the country in which the Gift Card was purchased and redeemed for Credits denominated in euros. No fees or other charges are made to your Gift Card for the currency conversion. Currency conversions are based on exchange rates listed on XE.com and updated monthly to account for fluctuations in the values of international currencies. The Credits may be redeemed only for Robux (Roblox’s in-game currency issued by Roblox), a Premium Subscription to Roblox, subscriptions available within creators’ experiences on the Roblox platform (in available regions) and other Roblox services as designated by Roblox from time to time. A Roblox Premium Subscription is a monthly subscription program where you receive a specified number of Robux per month, as well as certain other benefits, in exchange for a monthly fee. You can find more information about Roblox’s Premium Subscription at https://www.roblox.com/premium/membership. To redeem Credits, you must be over 18 years old or obtain consent from a parent or guardian. Availability and pricing of Robux and Premium Subscriptions are subject to change (current pricing information can be found at https://www.roblox.com/upgrades/robux). Credits have no cash value, are not refundable or transferable and may not be redeemed for cash (except as required by law).
Free Virtual Item and Bonus Item.
When you redeem a Gift Card, you may also receive a free virtual item plus a bonus code for an additional exclusive virtual item; provided, however, that there is a limit of one of each unique free virtual item and one free bonus item per month per Roblox account unless otherwise determined by Issuer and its affiliates (for example, and without limitation, in connection with a promotion). You may also receive a bonus of up to 25% more Robux upon the redemption of your card. The amount of bonus Robux awarded depends on the amount of Robux purchased using your available Credits, as set forth here. The selection of which virtual item, if any, you will receive, and any bonus Robux amount, are entirely within the discretion of Issuer and its affiliates. Free virtual items and any bonus Robux amount may be discontinued or replaced at any time and without notice. Free virtual items and bonus Robux amount are only available in connection with the redemption of a Gift Card and are not available to customers who purchase Robux through other payment channels.
Balance Inquiry.
To check your Credits balance, please log into your Roblox account and visit Roblox.com/redeem. More information can be found here: https://en.help.roblox.com/hc/en-us/articles/360000291806-Where-is-my-Gift-Card-Credit.
Expiration/Deactivation.
Cards do not expire. No fees for inactivity, maintenance or service fees apply. Issuer reserves the right to refuse to honor any Card in the event of a disputed credit card charge, bounced check or other failure of consideration.
Minors.
You must be 18 years or older to use, accept or redeem Cards. If you are not 18 years or older, you must obtain the consent of your parent or guardian to redeem Cards.
Lost, Damaged or Stolen Gift Cards; Gift Cards Used Without Authorization.
Lost, damaged, or stolen Gift Cards are not the responsibility of Issuer. The value of any lost, damaged or stolen Gift Cards, or any Gift Cards used without authorization, will not be replaced or replenished.
Questions.
If you have any questions concerning your Card, please visit the Frequently Asked Questions page at https://en.help.roblox.com/hc/en-us/articles/115005566223 or contact us at www.roblox.com/support or by phone at 1 - (888) 858-2569.
Limitation Of Liability.
INSOFAR AS PERMITTED BY APPLICABLE LAW, ISSUER AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO CARDS INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT A CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH CARD. CERTAIN STATE LAWS AND LAWS OF COUNTRIES OTHER THAN THE US DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU.
Governing Law.
The laws of the State of Kentucky, without regard to principles of conflict of laws, shall govern this Agreement, use of Cards and is the substantive law applicable to any claim or dispute that may arise out of or relate to this Agreement or your use of Cards.
Severance.
Notwithstanding anything herein to the contrary, if any part of this Agreement is deemed invalid or inapplicable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal, and enforceable. If such provision cannot be so modified or restricted, it shall be excised from this Agreement without affecting the validity, legality, or enforceability of the remainder of this Agreement, which shall be fully enforced.
Changes To Agreement.
Issuer reserves the right to change this Agreement from time to time in its discretion by posting the revised version of this Agreement at www.roblox.com/giftcardterms.
Fraud.
Issuer and its affiliates reserve the right to refuse to honor Cards where Issuer suspects that the Cards were obtained fraudulently.