How Do I Update My Credit Card Info?

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If you would like to update your credit card info for your recurring membership, please do the following:

  1. Log into the account
  2. Go to the Upgrade Now page within the navigation menu
  3. Click the Update Credit Card button located in the upper-right
  4. Click through all the following pages until fully updated

Note: if a membership is currently in the process of renewal, you will need to wait until this process is complete to update your credit card information.  If the membership does not renew, due to an expired card for example, you can then simply repurchase a new membership. 

If You Can't Log In

Our Agents cannot take your full billing information over the phone or email, but they can help you log in to make the change yourself. Please contact Customer Service at info@roblox.com.  Please provide identifying information such as billing name and the last four digits of the card number.

How to Cancel

If you would like assistance in canceling your recurring membership, please click here.

More Information

For more information on matters related to billing, please see the following pages: