Unauthorized Charges or Stolen Credit Card

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If you notice charges on your credit card or PayPal bill that you did not authorize, please contact Customer Service at info@roblox.com. You will be asked to provide a list of charges by date and amount, as well as identifying information such as the Roblox username (if known), billing name and partial credit card number. The charges will be investigated by the Billing Department. Please contact Roblox before disputing any charges with your credit card lender or bank, as we will do our best to work with you.

The products available for sale on Roblox are memberships and currency to use on the website. For more information on our products, please see the links at the bottom of this article.

Financial security is important to us. Roblox accounts associated with unauthorized charges may be deleted as unauthorized charges are against our Terms of Service.

Note to Players: Always make sure you have permission from the account holder (your parent, adult friend, or relative) before making any purchase!

More Information  

For more information regarding billing related matters, including our full policy regarding unauthorized charges, please see the following links: