General Roblox Issues

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If you have any trouble playing Roblox, please review the following information.

Some Common Symptoms

  • Roblox is not being found by your browser  – “cannot find Roblox”
  • Endless Install Loop – player is directed to install Roblox, even after they have done so
  • Roblox or Roblox Studio crashes when trying to connect to an online game, or when opening a place

Why These Can Happen

  • Roblox or another program is still running while installing
  • Temporary Files are corrupted
  • Firewall is preventing Roblox from starting
  • Other Roblox files have become corrupted

What to Do

Please try each step below, one at a time, in order. If one solution doesn't work, move on to the next!

Reboot

First reboot your computer and try to play. Sometimes this may be all that is needed to solve Roblox or Roblox Studio related problems.

Reset Internet Options for Windows

We have found that many Roblox and Roblox Studio issues can be solved by resetting your computer's Internet Options. Please keep in mind that these steps will need to use Internet Explorer, but will fix many problems even for players that use other browsers such as Chrome or Firefox. Please try the following :

  1. Open Internet Explorer
  2. Open the gear icon > Internet options
  3. Open the Advanced tab
  4. Click the reset button

After resetting, please close the Internet Explorer to allow the changes to take effect. After this has been completed, you should be able to go back to using your web browser of choice.

Clear your Temporary Internet Files

An important step in any uninstall or reinstall process is to clear your browser's temporary internet files. This will help with any corruption issues that might have arisen. For assistance with this process, please click here and see the "Clear Your Temporary Internet Files and Cookies" section.

Check your Firewall

A lot of antivirus or internet security software tries to control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access. For assistance with looking into this and allowing Roblox through any blockages, click here

Reinstall Roblox

For assistance with reinstalling, please click here.

Update Internet Explorer

Please try updating your Internet Explorer to the latest version.  You can find that by clicking here  Even if you do not currently use IE as a browser, you will still need to make sure you have the most updated version on your Windows machine in order for Roblox to work properly.

To Minimize Future Problems

Always ensure that all programs are closed on your computer before installing or updating Roblox Also ensure that Internet Explorer is up to date with the latest version.

More Information

For more information on technical related matters, please see the following links: