Some technical issues may be resolved by reinstalling Roblox. Make sure to trying rebooting before reinstalling. Here's how to Reinstall:
Reset Internet Options for Windows
Resetting your Internet Options helps in case they're out of sync with Roblox. If this fixes your issues, that's all you need to do. While these steps use Internet Explorer, they will fix many problems happening in other browsers such as Chrome or Firefox. Here's how:
- Open Internet Explorer
- Open the gear icon > Internet options
- Open the Advanced tab
- Click the Reset button
- Close the Internet Explorer browser
- Try using your favorite web browser to use Roblox.
To Reinstall Roblox
If resetting your Internet Options did not help, try reinstalling Roblox. Reinstalling should overwrite and replace any deleted or broken files. Please make sure all other programs are closed when performing the reinstall.
To Uninstall Roblox
Most of the time, you do not need to uninstall the program before reinstalling it. If reinstalling doesn't work, you may need to uninstall before installing again. Follow the uninstall Roblox instructions for Windows. Make sure to restart your computer after uninstalling before reinstalling.
Clear Your Temporary Internet Files
An important step in any uninstall or reinstall process is to clear your browser's temporary internet files. This will help with any corruption issues that might have arisen. Follow the Clear Your Temporary Internet Files and Cookies section instructions. Repeat the above reinstallation instructions once you are done.
Change Your Firewall / Security Program Settings
A lot of antivirus or internet security software tries to control which programs can access the internet. These programs err on the side of caution and by default no program is allowed access. Read the information in the Firewall and Router Issues help article for help allowing Roblox. Repeat the reinstallation steps after you have reconfigured your firewall.
Make sure you are completely closed out of the Roblox program. Follow the uninstall Roblox instructions for Mac.
Open Safari, log into Roblox and play a game. You will be prompted to install the application. Please do so, following any instructions on the screen. If the installation doesn't happen automatically, please do the following:
- Go to Finder > Today and click on Roblox.dmg - this should run the installer for you and place the Roblox icon in your Apps
- Select it from your Apps and it should go to your tray