Some technical issues can be solved by reinstalling Roblox. Make sure to try restarting before reinstalling. Here's how to reinstall:
Reset Internet Options for Windows
Restoring Internet options helps you in case they aren't synced with Roblox. If that solves your problems, that's all you need to do. While these steps use Internet Explorer, they will solve many problems that occur in other browsers such as Chrome or Firefox. That's how:
- Open Internet Explorer
- Open the gear icon > Internet Options
- Open the Advanced tab
- Click the Reset button
- Close Internet Explorer browser
- Try using your favorite Web browser to use Roblox.
If restoring Internet Options was not helpful, try reinstalling Roblox. The reinstallation should overwrite and replace any deleted or broken file. Make sure that all other programs are closed when reinstalling.
Most of the time, you don't need to uninstall the program before reinstalling it. If reinstallation does not work, you may need to uninstall before reinstalling. Follow the instructions to uninstall Roblox for Windows. Make sure to restart your computer after uninstalling and before reinstalling.
Delete your temporary Internet files
An important step in any uninstallation or reinstallation process is to delete your browser's temporary Internet files. This will help with any corruption issues that may have arisen. Follow the instructions in the Delete your temporary Internet files and cookies section. Repeat the reinstallation instructions above when finished.
Change your firewall/security program settings
Many antivirus or Internet security software try to control which programs can access the Internet. These programs do not work with caution and by default no programs are authorized to access. See the information in the Firewall and Router Issues help article for assistance on allowing access to Roblox. Repeat the reinstallation steps after reconfiguring the firewall.
Make sure you're completely out of the Roblox program. Follow the instructions to uninstall Roblox for Mac.
Open Safari, log into Roblox and play. You will be asked to install the application. Please do this by following all the instructions on the screen. If the installation does not happen automatically, do the following:
- Go to the Finder > Today and click on Roblox.dmg - this should run the installer for you and place the Roblox icon in your apps.
- Select it from your apps and it should go to your tray