My Avatar Is Showing Incorrectly or as a Gray X


Occasionally you may go to put on your fancy new clothes or gear only to find that your avatar hasn't successfully updated or may now appear as a gray X. If that's the case, there are a few things you can try.

Re-Draw Your Avatar

It's possible that the servers may have had a little hiccup when creating the thumbnails for your avatar. If that's the case, all you should need to do is regenerate them! To do this, simply navigate to your Avatar section and click the "Click here to re-draw it!" link located underneath your avatar's image. It may take a few minutes to complete, but this should fix the issue most of the time.

Clear Your Browser's Temporary Internet Files

If re-drawing doesn't help, then clearing out your browser's temporary files may do the trick. For assistance with this, please click here and follow the steps in the "Clear Your Temporary Internet Files and Cookies" solution.

More Information

For more information related to technical issues, please see the following pages: