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I Forgot My Password

If you can't remember your password, you will need to reset it and create a new one using the Password Reset feature. If you are resetting the password via a mobile device, you will be prompted to enter a phone number by default, but you can change to email if you prefer.

 

Reset password using email address

If you do not have an email address attached to your account, but you do have a phone number, you will need to click the Use phone number to Reset Password link below the Submit button to reset your password via phone number.

  1. Select Forgot Password or Username? on the Roblox Login page.
  2. Enter your email address in the box. Press the Submit button.
    • Make sure to add the valid email address. For example, if your address is "name.example@domain.com" and on the Roblox account it is "nameexample@domain.com" without the period, you will need to type it without the period.
  3. An email with instructions will be sent to the email address that is currently associated with your account. Press the Reset Password button in the email.
    • If you do not receive the reset password email, make sure to check your spam/junk folder. Please also check that "password_reset@roblox.com" and "@appmail.roblox.com" are in your contacts list so they are not blocked.
  4. The Reset Password page will be open.
    • One account: This will open a page to enter your new password.
    • Multiple accounts: Select the account whose password you want to reset.
  5. Enter and confirm your new password. Press the Submit button.
    • Make sure to create a new password. Do not use your old password nor one used on another account.

Note: The Forgot Password or Username feature is available when not logged into an account

 

Reset password using a phone number

If you do not have a phone number attached to your account, but you do have an email address, you will need to click the Use email to Reset Password link below the Submit button to reset your password via email address.

  1. Select Forgot Password or Username? on the Roblox Login page.
  2. Select Use phone number to reset password
  3. Select your country prefix
  4. Enter your phone number in the box. Press the Submit button.
  5. Select Verify and complete the process. This will send a 6-digit number to your phone.
  6. Enter the Code (6-digit) number in the box. Press the Verify button.
  7. Enter and confirm your new password. Press the Submit button.

 

Still having trouble?

  • Troubleshoot technical issues
  • If you didn’t add an email address or phone number to your account, and try to reset your password, you can’t reset your password with this feature.
    • Contact Customer Support describing your login issue in detail. All players must verify ownership of an account before it can be reset or any information changed.

 

Adding Security

Make sure that you have enabled 2-Step Verification (2SV) as an added security measure to keep others out of your account. See our Add 2-Step Verification to Your Account for information on how to enable it.

 

Additional Help

My account was hacked - What do I do?

How do I change my password?

Logging In with Your Email

Logging In With Your Phone Number

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