At this time, there is not a way to get Robux back once you have made a purchase or a way to delete an item made by Roblox once it is owned. We recommend you to use our Try it On Feature before completing your purchase.
Please note that users are only able to delete User Generated Content such as T-Shirts, Shirt, Decals, etc.
Try it On Feature
Many items in the Catalog let you try them on your avatar before spending your hard-earned Robux. To use the Try On feature, do the following:
- Click on Catalog located in the blue bar at the top of the site, or by clicking here.
- Once you've found the item you're looking for.
- Simply click Try On button, and view the item on your avatar in either 3D or 2D mode.
This means that once you've found the item you're looking for, you can quickly put it on for free to see how great you'd look while you're battling hordes of zombies, racking up loads of money in a sim game, or just hanging out with friends on your next Roblox adventure.
Note: Please note that Animation packages can also be previewed similarly. While you can't see it on your character, you can see how the animations change how your avatar will move.
As a helpful feature to prevent accidental purchases, Roblox includes a pop-up window, asking you to confirm your selection before completing a transaction. Please be sure to slow down and read everything before hitting the confirm button. We know how exciting it can be to get something new but it is always important to check and make sure that this particular item is what you really want.
There's Something Wrong With my Item!
If you are having an issue with a Roblox item that you have purchased, please contact us at the link below. Be sure to provide your username, item name, link to the item, and a detailed explanation of the issue.