The following article will suggest a few methods that have proven effective at fixing the following issues:

• You try to log into Roblox Studio but can't
• You try to edit a place only to have it load an empty skybox or something called Place1
• Sections of Studio are blank that should not be
• You are having difficulties publishing to Roblox
• Roblox Studio tells you to log in even though you already are
• These steps may help some non-Studio related issues such as entering an experience as a Guest even when you are logged in
• Other: If you're experiencing a different issue with Studio, the steps below may also help to resolve it

Follow these steps to fix the issues and prevent them:

What to Do - Windows

What to Do - Mac

To Minimize Future Problems

What to Do - Windows

Please try each step below, one at a time, in order. If one solution doesn't work, move on to the next!

Reboot

First reboot your computer and try to play. Sometimes this may be all that is needed to solve Roblox or Roblox Studio related problems.

Check Your Proxy Settings

If the above steps did not solve your Roblox Studio problem, it is possible that you may need to make sure that your computer isn't trying to connect through a proxy server. Please follow these steps:

Windows 7 or Earlier

1. Go to the Start menu
2. Search "proxy" and "Configure Proxy Server" will show up, click on it
3. Click LAN Settings and unclick all the check marks in that tab
4. Click OK

Windows 8 or 8.1

1. Go to the tiled start screen by clicking the lower left-corner of your screen
2. Type "proxy" and "Configure Proxy Server" will show up, click on it
3. Click LAN Settings and unclick all the check marks in that tab
4. Click OK

Windows 10

1. Press Windows Key + S on your keyboard. Alternatively, if Cortana's "Ask Me Anything" bar is available in your task bar, you can just click that
2. Type "proxy" and "Change Proxy Settings" will show up, click on it
3. Make sure "Use Setup Script" and "Use a Proxy Server" are set to off
4. Scroll down and click Save

Check Your Windows System Clock

It may sound strange, but various problems can actually be caused by your Windows system clock being set to the wrong time or date. If this is the cause, simply correcting everything should remedy the situation. While this can be done manually, you can also set it to automatically update with a server, thus making sure it doesn't slip behind and start causing issues again. Here's how to do this:

Windows 8 or earlier

1. Right click on the windows clock in the lower right corner
2. Click Adjust Date/Time
3. Select the Internet Time tab
4. Here you should be able to synchronize your time and date with an internet server

Windows 10

1. Right click on the windows clock in the lower right corner
2. Make sure "Set Time Automatically" is turned on and you have selected the correct time zone

What to Do - Mac

Roblox Application & Studio will install on 10.13 (High Sierra) and higher. To potentially fix this on a Mac, please reinstall. For help with this, click here.

To Minimize Future Problems

Always ensure that all programs are closed on your computer before installing or updating Roblox.

If after following the suggestions above, you continue to experience any issue(s), please contact Roblox Customer Support and provide the following details:

• Roblox Username:
• Any Error Messages Received:
• Model Name Of Your Device:
• OS Version:
• Steps To Encounter The Issue:
• A Link To Specific Projects Affected:

Please also include any additional details that may help us better understand the issue being reported, as well as any recent changes you have made to your device, network, or studio project.