Roblox Customer Service assists with Billing and Account related inquiries. If you have questions about site features, game play, building or scripting, please visit the Roblox Developer Hub and the Help Articles.
If you need further assistance with Billing or Account issues or have a question regarding moderation action against your account or assets, review the below information and then contact us via the Support form.
Make sure to provide as much information as possible, such as:
- Username(s)
- Specific details about your question or issue
For the below questions or issues, make sure you also provide the following information:
| Billing Questions | Gift Cards or Toy Codes | Technical Issues |
| Payment type | PIN or number | Error message text |
| Date(s) and amount(s) | Where issue is happening | |
| Steps to recreate issue |
Note: If you're having an issue joining a game, using the Roblox platform, or playing a game make sure to check out the Roblox status page.