It's against our rules to use modified versions of the Roblox app or any software that changes the way Roblox works. These rules are part of our Community Standards, and they're in place to keep everyone safe and secure.
Why is this important? Modified apps can be used to:
-
-
- Steal your account information
- Cheat or exploit in games
- Do other harmful things
-
If you use a modified version of Roblox, we might have to take action on your account. This could mean we temporarily suspend your account or even permanently ban it if it happens repeatedly.
To avoid any problems, make sure you're using the official, unmodified version of Roblox.
Crash Type: Timeout failure
User Message: Roblox has timed out. Please restart your client.
Troubleshooting Steps:
If you encounter a message saying "Roblox has timed out. Please restart your client," it means that your Roblox app needs to be restarted. If the problem persists despite restarting the app during regular usage, contact support using the link at the bottom of this page for further assistance.
Crash Type: Virtual machine detected
User Message: Roblox cannot run inside of a virtual machine.
Troubleshooting Steps:
If you see a message stating “Virtual machine detected,” it means your virtual machine (VM) is not supported by Roblox. Roblox requires GPU passthrough to function properly within a VM. GPU passthrough grants the VM direct access to the physical GPU, bypassing the hypervisor layer. Here's how to enable GPU passthrough:
-
-
- Confirm that your hardware supports GPU passthrough.
- Update your BIOS/UEFI settings to enable virtualization extensions (e.g., Intel VT-x or AMD-V).
- Configure GPU passthrough within your VM software.
-
Following these steps ensures that Roblox runs smoothly within a virtualized environment, providing the necessary access to GPU resources.
Crash Type: Badware detected
User Message: Roblox has crashed due to incompatible software: <path to offending software>
Troubleshooting Steps:
If you see a message stating "Roblox has crashed due to incompatible software:" followed by a path to the offending software, it means that the software mentioned in the displayed file path is causing problems with Roblox. To fix this, you'll need to prevent that software from running while using Roblox. You can do this manually by shutting down the software, or you can perform a clean boot in Windows. This method ensures that only necessary software is active on your system, minimizing conflicts. Here's how to complete a clean boot, as recommended by Windows:
-
-
- Press the "Windows key + R" to open the Run dialog.
- Type "msconfig" and press Enter.
- In the System Configuration window, go to the "Services" tab.
- Check the box labeled "Hide all Microsoft services."
- Click "Disable all."
- Switch to the "Startup" tab.
- Click "Open Task Manager."
- Disable all startup items.
- Close Task Manager and System Configuration.
- Restart your computer.
-
Completing these steps will help ensure that no other software interferes with Roblox, allowing it to run smoothly without crashing.
Crash Type: Modified version of Roblox
User Message: We noticed a modified version of Roblox was used on a device you recently played on. This poses safety and security risks and is not allowed. Please uninstall any unofficial versions and reinstall Roblox from our website or official app stores on all your devices. Continued use of modified versions may lead to more account restrictions.
Troubleshooting Steps:
On (phones and tablets like iPhones, iPads, and Android devices), Consoles, and Quest:
-
- Uninstall the modified version of Roblox on your device
- Reinstall the official version from the official app store (like the Google Play Store or the Apple App Store)
On PC (Windows 10, Windows 11):
-
- Delete the modified version of Roblox from your computer
- Reinstall the official version from the Roblox website (roblox.com)
- Make sure no other applications are running while you play Roblox
- If you get another warning message, it means another application might be changing Roblox in the background
- To find out if this is happening, restart your computer in Safe Mode. If Roblox works fine in Safe Mode, then a background application is the problem, and you'll need to uninstall it.
On macOS (10.13 Sierra and newer):
-
- Delete the modified version of Roblox from your computer
- Reinstall the official version from the Roblox website
Crash Type: Process suspended
User Message: Roblox was stopped. Please ensure third-party software does not interfere with Roblox.
Troubleshooting Steps:
If you encounter a message saying "Roblox was stopped. Please ensure third-party software does not interfere with Roblox.", it means some other software on your computer is causing issues with Roblox. To solve this problem, you need to shut down all other software while using Roblox. The best way to do this is by performing a clean boot in Windows, which ensures that only essential software is running on your system. Here's how to complete a clean boot, as recommended by Windows:
-
-
- Press the "Windows key + R" to open the Run dialog.
- Type "msconfig" and press Enter.
- In the System Configuration window, go to the "Services" tab.
- Check the box labeled "Hide all Microsoft services."
- Click "Disable all."
- Switch to the "Startup" tab.
- Click "Open Task Manager."
- Disable all startup items.
- Close Task Manager and System Configuration.
- Restart your computer.
-
Completing these steps will help ensure that no other software interferes with Roblox, allowing it to run smoothly without crashing.
Crash Type: Boot integrity compromised
User Message: Critical system files are corrupt. Roblox cannot run. Please repair or reset your Windows installation.
Troubleshooting Steps:
Roblox does not function properly when Windows is set in debug mode. To use Roblox, ensure that Windows is running normally. Follow these steps to verify and disable debug mode in Windows.
-
-
- Press the "Windows Key+R" to open Run box.
- Type "msconfig" and press Enter.
- Select "Boot tab" and then select Advanced options.
- Uncheck the Debug check box.
- Select "OK".
- Select Apply and then "OK".
- Restart the computer.
-
These steps will ensure that Windows is not running in debug mode, allowing you to use Roblox without any issues.
Crash Type: Blocked image
User Message: Roblox has crashed due to incompatible software: <path to offending software>
Troubleshooting Steps:
If you see a message stating "Roblox has crashed due to incompatible software," followed by a path to the offending software, it means that the software mentioned in the displayed file path is causing problems with Roblox. To fix this, you'll need to prevent that software from running while using Roblox. You can do this manually by shutting down the software, or you can perform a clean boot in Windows. This method ensures that only necessary software is active on your system, minimizing conflicts. Here's how to complete a clean boot, as recommended by Windows:
-
-
- Press the "Windows key + R" to open the Run dialog.
- Type "msconfig" and press Enter.
- In the System Configuration window, go to the "Services" tab.
- Check the box labeled "Hide all Microsoft services."
- Click "Disable all."
- Switch to the "Startup" tab.
- Click "Open Task Manager."
- Disable all startup items.
- Close Task Manager and System Configuration.
- Restart your computer.
-
Completing these steps will help ensure that no other software interferes with Roblox, allowing it to run smoothly without crashing.
Crash Type: (OBS) Open Broadcaster Software
User Message: OBS in-game capture is known to have issues with Roblox. Please use window or desktop capture instead.
Troubleshooting Steps:
If you receive a message stating, "OBS in-game capture is known to have issues with Roblox," it means that Roblox doesn't support the in-game capture feature of Open Broadcaster Software (OBS). To stream or record Roblox, you'll need to use window or desktop capture mode instead. Follow these instructions to set up desktop capture:
-
-
- Open Open Broadcaster Software (OBS).
- In the "Sources" section, click on the "+" icon.
- Select "Display Capture" from the menu.
- Choose the display you want to capture (usually your primary monitor).
- Adjust settings such as resolution and frame rate as needed.
- Click "OK" to confirm the display capture source.
- Arrange the display capture source as desired in your OBS scene.
- Start streaming or recording as usual.
-
By using desktop capture mode, you can effectively stream or record Roblox without encountering compatibility issues with OBS's in-game capture feature.
Crash Type: Third party software interaction
User Message: Roblox has crashed due to third-party software. Please perform a Windows clean boot.
Troubleshooting Steps:
If you encounter a message saying "Roblox has crashed due to third-party software," it means some other software on your computer is causing issues with Roblox. To solve this problem, you need to shut down all other software while using Roblox. The best way to do this is by performing a clean boot in Windows, which ensures that only essential software is running on your system. Here's how to complete a clean boot, as recommended by Windows:
-
-
- Press the "Windows key + R" to open the Run dialog.
- Type "msconfig" and press Enter.
- In the System Configuration window, go to the "Services" tab.
- Check the box labeled "Hide all Microsoft services."
- Click "Disable all."
- Switch to the "Startup" tab.
- Click "Open Task Manager."
- Disable all startup items.
- Close Task Manager and System Configuration.
- Restart your computer.
-
Completing these steps will help ensure that no other software interferes with Roblox, allowing it to run smoothly without crashing.