Select developers, creators, and brands can now sell physical merchandise within their experience. These merchants can also attach a bonus benefit, such as a virtual item, with the purchase of their merchandise.
This means that users can make purchases of physical items within an experience on Roblox. Within an experience where physical merchandise is available for purchase, users will be able to checkout and complete their purchase via one of our partnered e-commerce platforms.
FAQ
How do I access a Roblox Commerce within an experience?
Roblox Commerce is available to users of ages 13+ (18+ in Texas) residing in the US. You can only access Roblox Commerce within an experience on Desktop (PC/Mac) or Apple & Google mobile / tablet devices.
Do I need a Shopify account?
No, you do not need an account on Shopify to complete a purchase.
Do I need an Amazon account?
If your checkout experience is powered by Amazon, you will need to log into your or a parent/guardian's Amazon account and link it to your Roblox account in order to complete the purchase.
How much is shipping? Do I need to pay for shipping? How long will shipping take?
Estimated shipping costs and times may vary by Seller. Shipping costs and times will be listed during the confirmation step in the checkout process.
I am having an issue with completing my payment.
If you are experiencing issues with completing a payment, please contact the merchant directly via the contact details provided on their storefront.
I never received my physical item from the seller.
Merchants are responsible for the fulfillment of the physical items purchased. If you have not received your physical item that you have purchased, please contact the merchant directly via the contact details provided on their storefront.
I never received the virtual item that was bundled with my purchase.
Virtual items are exclusive to purchases made within Roblox. To ensure that you receive your virtual item, make your purchases within the experience on Roblox.
If you have made a purchase within the Roblox experience and have not received the virtual item that was bundled with the purchase, please reach out to the creator of the experience for assistance.