I'm not receiving the 2-step verification email

Try these steps if you're not receiving the 2-Step code at the email address verified on your account:

1. Check your Spam folder to see if the message was filtered by your mail provider. If you do find it there, mark it as Not Spam to prevent future filtering.
2. Add the email address no-reply@roblox.com to your email Contacts.
3. If you have more than one email, make sure to check all of them in case the code email went to one of your other email addresses. 
4. Use the Resend Code or Start Over feature on 2-Step Verification login screen.

If you're still not receiving the 2-Step code after following those steps, please contact Customer Service.

My 2-step verification code does not work

2-Step Verification codes expire after 15 minutes and will no longer work if the code was already entered incorrectly for that account. 

Use the Resend Code or Start Over feature on the 2-Step Verification login screen to request a new code. If you're still unable to log in with a new code, please contact Customer Service.