I'm not receiving the 2-step verification email

1. If you have multiple email addresses, confirm you're checking the same one you added to your Roblox account.
2. Check your spam, junk, promotions, social, and any other folders to see if the message was filtered by your email provider.
   • If you do find the message in your spam folder, mark it as Not Spam to prevent future filtering.
   • Add the email address no-reply@roblox.com to your email Contacts.
3. Use the Resend Code or Start Over feature on the 2-Step Verification login screen.

If you're still not receiving the 2-Step code after following those steps, please contact Customer Service.

My 2-step verification code does not work

2-Step Verification codes expire after 15 minutes and will no longer work if the code was already entered incorrectly for that account.

Use the Resend Code or Start Over feature on the 2-Step Verification login screen to request a new code. If you're still unable to log in with a new code, please contact Customer Service.