When our system declines a charge, this typically means that the billing address associated with the card used did not match what is on file with your banking institution, or the information was entered incorrectly at the time of purchase.
Please ensure that the billing information that you enter on our site when you make a purchase matches exactly what is on file with your bank or credit card company.
The charge is showing on my account even though it said it was declined.
Declined charges may trigger a security alert with your financial institution, and the funds may be held in a pending, "hold" status for a few days. Please bear in mind that some banks and credit card companies do not show the difference between "pending" an "posted" charges. These temporary security-holds do not post through to Roblox and will roll back to your account within 1-10 business days.
I have entered the correct information but still get declined.
In providing extra attention to the security of our customers, some credit cards may not be accepted by our system. We apologize for any inconvenience and appreciate your understanding.
If you continue to have an issue with a particular card, please try using a different credit card or another form of payment such as PayPal or a Roblox game card. You can find additional information about payment options here.