Roblox offers users of all ages the ability to socialize and play experiences with others in the community. There are multiple opportunities to chat with others, and various experiences that offer different experiences from Adventure to Combat to Role Playing, and more. We do allow experiences with some forms of cartoon violence, as long as they are not overly graphic or realistic. However, Roblox does offer a feature that allows parents to limit the ability to chat, and types of experiences their children can access. Parents can learn more about how we keep kids safe and our parental controls with our Parents Guide.

What happens when Account Restrictions are enabled?

Enabling Account Restrictions will lock an account's Contact Settings so that no other user can send messages, chat in-app or in-experience, or find the account by its phone number. None of these Contact Settings can be individually adjusted when Account Restrictions are turned on.

Note: No user on Roblox will be able to see your phone number. Roblox does not share your phone number or contacts with any third parties. Please read this help article for more information on how phone numbers are used to find other accounts.

Account Restrictions will also limit play to only experiences that are on a pre-approved list that has been verified as appropriate by Roblox. These experiences may contain some mild cartoon combat, but the list is restricted to only experiences that are less violent and do not feature guns. To ensure the best experience for younger players, when determining which experiences to include on the restricted list, we use selective criteria which closely follows the Entertainment Software Rating Board ratings for users under the age of 13.

Will my child be able to search for experiences that are not on the restricted list?

Accounts may still see experiences that are not on the restricted list in search results or advertised in the ads on the site when Account Restrictions are enabled. However, these experiences will not be playable. Users with Account Restrictions will see a message that the experience is unavailable due to account restrictions settings.

How do I enable Account Restrictions?

On a Computer

Log into the account (If you cannot access the account, please click here)
Click the gear-icon located at the upper-right corner of the site
Select the Settings option indicated by the gear icon
Select Privacy option
In the Account Restrictions section, press the toggle button to turn on Account Restrictions
The toggle will turn green and the following message will be displayed "Account Restrictions is currently enabled"
If you would like to disable Account Restrictions, simply press the toggle button again

Please note: If the account has enabled a PIN, this will be needed to adjust the Account Restrictions settings. For more information, please read this help article on PIN FAQs.

On a Mobile Device

Log into the account in the app (If you cannot access the account, please click here)
Click the More button indicated with three dots located at the lower-right corner of the page
In the pop-up menu, select the Settings option
Select Privacy in the menu on the left-hand side of the screen
In the Account Restrictions section, press the toggle button to turn on Account Restrictions
The toggle will turn green and the following message will be displayed "Account Restrictions is currently enabled"
If you would like to disable Account Restrictions, simply press the toggle button again