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Account Restrictions

Roblox offers users of all ages the ability to socialize and play experiences with others in the community. There are multiple opportunities to chat with others, and various experiences that offer different experiences from Adventure to Combat to Role Playing, and more. We do allow experiences with some forms of cartoon violence, as long as they are not overly graphic or realistic. However, Roblox does offer a feature that allows parents to limit the ability to chat, and types of experiences their children can access. Parents can learn more about how we keep kids safe and our parental controls with our Parents Guide.

 

What happens when Account Restrictions are enabled?

Enabling Account Restrictions will lock an account's Contact Settings so that no other user can send messages nor chat in-app or in-experience. None of these Contact Settings can be individually adjusted when Account Restrictions are turned on. Enabling Account Restrictions will also limit play to only experiences that are recommended for All Ages through our Allowed Experiences controls

 

How do I enable Account Restrictions? 

On a Computer

  • Log into the account (If you cannot access the account, please click here)
  • Click the gear-icon located at the upper-right corner of the site
  • Select the Settings option indicated by the gear icon
  • Select Privacy option
  • In the Account Restrictions section, press the toggle button to turn on Account Restrictions
  • The toggle will turn green and the following message will be displayed "Account Restrictions is currently enabled"
  • If you would like to disable Account Restrictions, simply press the toggle button again 

Please note: If the account has enabled a PIN, this will be needed to adjust the Account Restrictions settings. For more information, please read this help article on PIN FAQs. 

 

On a Mobile Device

  • Log into the account in the app (If you cannot access the account, please click here)
  • Click the More button indicated with three dots located at the lower-right corner of the page
  • In the pop-up menu, select the Settings option
  • Select Privacy in the menu on the left-hand side of the screen
  • In the Account Restrictions section, press the toggle button to turn on Account Restrictions
  • The toggle will turn green and the following message will be displayed "Account Restrictions is currently enabled"
  • If you would like to disable Account Restrictions, simply press the toggle button again 

Please note: If the account has enabled a PIN, this will be needed to adjust the Account Restrictions settings. For more information, please read this help article on PIN FAQs. 

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