There may be some situations in which a Roblox employee requests client logs through a Customer Care email or DevForum post to help investigate an issue. This article describes how to retrieve those logs.
Note: Please do not retrieve or send in these logs unless requested to do so by a Roblox employee.
Retrieve Client Logs
The process for retrieving client logs varies depending on what operating system you are using. Please note that the following information does not apply to mobile devices.
-
Open Roblox Studio by:
Windows XP / Vista / 7 / 10: Start > All Programs (or All Apps) > Roblox > Roblox Studio
Windows 8: Click on the Windows logo in the lower left corner and then type Roblox Studio when the tiled start screen comes up. Select Roblox Studio from the search list that appears on the right of the screen.
Mac: Command + Space Bar > Type in RobloxStudio > Enter -
Open Settings by clicking on File > Settings
-
In the left pane, click on Network. If it doesn't show up, close and re-open Roblox Studio.
-
Underneath Diagnostics, make sure these check boxes are selected:
PrintEvents
PrintInstances
PrintPhysicsErrors
PrintProperties
PrintTouches -
Close Roblox
-
Press on your keyboard WINDOWS KEY and R at the same time.
For Mac: Macintosh HD > Users > [your user profile] > Library > Roblox > Logs
Note: Mac users skip step 7 -
A box called Run will appear. Copy and paste or type in the following without quotes:
If Using Windows Vista / 7 / 8 / 10: "%localappdata%\Roblox\logs"
If Using Windows XP: "%USERPROFILE%\Local Settings\Application Data\Roblox\logs" -
Delete everything in the folder.
-
Try to play Roblox the normal way you try to play.
-
When it doesn't work, close Roblox and repeat Steps 6 and 7.
There will be several files in the folder now. Please send them into info@roblox.com making sure to reference the situation in question that necessitated logs.
Additional Help