For security reasons, you may be asked to verify your transaction with our payment provider Xsolla who enables users all over the world to make safe and secure payments. Card verification is a common practice that helps to ensure payment security.
How does the Verification Process work:
Xsolla will create a micro-transaction on your financial account (typically between $0.20 - $0.90 USD). The amount of this micro-transaction is the verification code you must enter in the form. You should enter only the numerical value of the charge, so if your code is $0.44 you should enter 0.44 in the form to verify your transaction.
- Verification codes are valid for a 3-hour period.
- If you receive multiple codes, please ensure you use the most recent one.
- If your code expires, a new code will be generated and delivered to you after you attempt to make another payment with the same card.
What happens if I don't verify my purchase:
The purchase will be declined and you will not be charged for the attempted purchase. Please note, however, that the transactions may trigger a security alert with your financial institution, and the funds from the purchase may be held in a pending, "hold" status for a few days. Please bear in mind that some banks and credit card companies do not show the difference between "pending" charges and "posted" charges.
These security-hold charges do not post through to Roblox. Any pending charges should roll back to your account within 1-10 business days if they have not already done so.
What happens to the verification charge:
The micro-transaction amount will be automatically credit back to your account within 1-10 business days whether you complete the purchase or not with Xsolla.
Further information regarding the Verification Process can be found on Xsolla's FAQs page.