Robux may be removed from an account after a refund request is processed for a related purchase. The user account will be notified via a direct message delivered to the account's Inbox from Roblox. This message will notify you that a charge has been refunded and that Robux from that charge, has been removed from your account.
Additional moderation actions may be placed against accounts that abuse the refund system or complete unauthorized purchases, as this is a violation of our Terms of Use. An account may also be suspended for a period of time or removed from the Roblox website. Further information regarding the Roblox refund policy may be found in our Terms of Use.
If you have further questions or concerns regarding this message or the removal of your Robux, please contact Customer Support.
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