Q: After uploading my ID, my verification has been pending for a long time. What is happening?
A: Make sure the image you capture is clear and the entire document is in the frame. Blurry images will take a longer time to process. Documents in certain countries may also take longer than others, such as when non-Roman characters are present.
Q: How do I know when my age is verified?
A: After you finish submitting your document and selfie for verification, In Settings > Account Information, you should see an indicator under your birthday that says “Age Verified” with a checkmark next to it.
Q: How are my documents and face used?
A: We use advanced image processing technology to ensure your documents are legitimate, and that you are in fact who you say you are. Once verification is complete, we anonymize your identity and discard any personal data we collect from your documents except your date of birth. We use date of birth to ensure that the age on your account is accurate. To learn how Roblox processes your personal and biometric data, refer to the Roblox Privacy Policy and Roblox Biometric Privacy Notice.
Q: What if the birthday on my ID is different from the one on my Roblox account?
A: Don’t worry. If you successfully verify your age, we will correct the birthday on your Roblox account with the one you provided on your ID document.
Q: Is it safe to verify my age this way?
A: Yes! We want you to know that we take our community’s safety and privacy seriously, and Roblox never stores raw ID document data. When a government-issued ID is scanned for verification, an anonymized value is generated, allowing Roblox to safely verify identity without risking exposure of the user’s real identity.
Q: My verified age is incorrect. How do I fix this?
A: Please contact Customer Support if you wish to update your age after ID verification
Q: What countries and document types are supported for age verification?
A: Age verification is already supported in over 180 countries globally. In most countries, you will be able to use a driver’s license, residency card, or passport.
Q: I noticed something called Persona in the verification process. What is Persona, and why is Roblox using them?
A: Roblox has partnered with Persona, a third-party service provider, to verify the identity of account owners who wish to access additional social features and age-appropriate content. Information uploaded to Persona is retained for a period of 30 days. After this period, the uploaded data is removed from Persona. Roblox does not receive any raw identification information. Please note that a government-issued photo ID: Passport, Driver's License, State ID card, or Residence Permit, is required to upload for verification. For more information on Persona's data privacy practices and their privacy policy, please follow this link: https://withpersona.com/legal/privacy-policy