Skip to main content
Top
Roblox Support Help Center home page
  • Sign in
  • Submit a request
  1. Roblox Support
  2. Payments, Gift Cards, and Subscriptions

Payments, Gift Cards, and Subscriptions

I have Premium, Robux, Gift Card, Subscriptions or payment questions

Subscriptions

  • Getting Started - How To Subscribe
  • Subscription Billing and Refunds
  • Managing and Cancelling Subscriptions
  • FAQ - Important Updates to Vietnam Premium Subscriptions

General Billing

  • Unauthorized Charges & Refund Requests
  • Where is the item I just bought with money?
  • Which payment methods can I use?
  • What currencies does Roblox accept?
  • How to find your purchase receipts
  • Where Can I Find Roblox Gift Cards?

Robux

  • Where are my Robux?
  • Free Robux or Membership Generators
  • Ways to Get Robux
  • Message Received: Robux Removed from my Account

Gift Cards

  • How to Redeem and Spend Your Gift Card
  • Where is my Gift Card Credit?
  • Where is my Gift Card Exclusive item?
  • Convert Roblox Gift Card Credit to Robux
  • Gift Cards - Common Questions

Premium

  • Cancel Recurring Membership
  • Canceling a Mobile Membership
  • Where is my membership?
  • Can I buy just one month of Membership?
  • Premium Membership
  • Can I transfer my Membership to another Roblox account?
See all 9 articles

Payments

  • Gifting Robux
  • Paid Access in Local Currency
  • Adding and Updating Payment Information
  • Credit Card Declined or Pending Charges
  • Xsolla verification charges (micro-transactions)
  • Prepaid Credit Card Errors
See all 10 articles

Roblox Commerce

  • Roblox Commerce

Xbox One

  • Xbox One App: Buying Robux
  • Xbox One App: Using Robux
  • Xbox One App: Are Memberships Available?
Roblox Support Privacy Policy Accessibility Statement Terms of Use
Deutsch Español Français Bahasa Indonesia Italiano 日本語 한국어 Português Português do Brasil Tiếng Việt 简体中文 繁體中文