Payments, Gift Cards, and Subscriptions

Subscriptions

• Getting Started - How To Subscribe
• Subscription Billing and Refunds
• Managing and Cancelling Subscriptions
• FAQ - Important Updates to Vietnam Premium Subscriptions

General Billing

• Unauthorized Charges & Refund Requests
• Where is the item I just bought with money?
• Which payment methods can I use?
• What currencies does Roblox accept?
• How to find your purchase receipts
• Where Can I Find Roblox Gift Cards?

Robux

• Where are my Robux?
• Free Robux or Membership Generators
• Ways to Get Robux
• Message Received: Robux Removed from my Account

Gift Cards

• How to Redeem and Spend Your Gift Card
• Where is my Gift Card Credit?
• Where is my Gift Card Exclusive item?
• Using Gift Card Credit
• Gift Cards - Common Questions

Premium

• Cancel Recurring Membership
• Canceling a Mobile Membership
• Where is my membership?
• Can I buy just one month of Membership?
• Premium Membership
• Can I transfer my Membership to another Roblox account?

See all 9 articles

Payments

• Adding and Updating Payment Information
• Credit Card Declined or Pending Charges
• Xsolla verification charges (micro-transactions)
• Prepaid Credit Card Errors
• iTunes, Google Play and Amazon Payments
• Apple Store and iTunes - Enabling and Disabling Purchases

See all 8 articles

Roblox Commerce

• Roblox Commerce

Xbox One

• Xbox One App: Buying Robux
• Xbox One App: Using Robux
• Xbox One App: Are Memberships Available?