If you are experiencing issues with the Roblox App on Xbox One, we recommend going through the solutions provided by Microsoft on their Xbox One Support page: An application won't start on Xbox One
Note: Please keep in mind we recommend these solutions for general issues and not just for situations where the app does not start.
If after going through the steps listed on that page, the issue(s) persist, please contact Customer Service and provide the following information:
- Xbox Gamer Tag:
- Roblox Username:
- Any Error Messages Received:
- Any Error Code Received:
If there is any additional information such as recent changes to either the Xbox or Roblox accounts, or changes to your internet connection, please list those as well along with any other details.
Note: Xbox Gamer Tags are case sensitive, so please ensure it is exact when contacting us.