Requirements
To help prevent issues, it is recommended that you have the latest version of the iOS on your device before downloading the Roblox Mobile App. To see the minimum requirements that your device needs in order for Roblox Mobile to be able to run, please click here.
Also, be sure that your App is current and up-to-date (click here to see the current version).
General Troubleshooting
If you are experiencing issues, please try the following one at a time:
- Force Close the app
- Press the Home key twice on your device
- Swipe up on the Roblox app preview panel to push it off of the screen and close it
- Tap on the Roblox icon to open it back up
- Reboot your device
- Hold down the Home button on the bottom of your device as well as the sleep/wake key at the top
- Hold these for about 10 seconds. The Slide to Power Off option will appear in this time, but the device should restart if you continue to hold these buttons
- Reopen the app
- Reinstall the app
- While on your home-screen, press and hold down the icon for the Roblox app until all the apps on your screen begin to shake
- Tap the X that appears in the upper-right corner of the Roblox icon
- If you are asked to confirm your selection, please do so
- Wait for the app to uninstall
- Open the App Store
- Search for Roblox and reinstall it
- Clear your Roblox cookies
- For assistance with this, please click here
- Check your date and time
- Open your device's Settings app
- Find your time and date settings
- Make sure the date and time are accurate. If they are not, update them and try Roblox again
If, after following the suggestions above, you continue to experience any issue(s), please contact Roblox Customer Support and provide the following details:
- Roblox Username:
- Any Error Messages Received:
- Model Name Of Your iDevice:
- iOS Version:
- Steps To Encounter The Issue:
Please also include any additional details that may help us better understand the issue being reported, as well as any recent changes you have made to your device or internet connection.
Additional Help