Subscriptions within Experiences

Subscriptions within experiences (Subscriptions) allow you to support your favorite creators and gain access to special benefits on a recurring basis.

How to Subscribe

Where to Buy

You can find and purchase subscriptions in two places:

• Inside the Experience: Look for the subscription offer while playing.
• Experience Detail Page: 
  • Check the Store tab (where passes are usually found) on both Browser and Mobile App.

Availability Requirements

Subscriptions within an experience can be priced in either Robux or local currency. Availability of the subscription may vary by platform or country, depending on the payment method.

Managing Subscriptions

How to View Active Subscriptions

To see what you are currently subscribed to:

1. Log into your account.
2. Go to Settings.
3. Select the Subscriptions tab.

Auto-Renewal

All in-experience subscriptions automatically renew unless you cancel them. There is currently no option to purchase a non-recurring subscription. If we have an insufficient Robux balance or we cannot charge your payment method, we will automatically end your subscription. 

Updating Payment Info

For purchases using local currency, the method for updating your payment details depends on the original purchase method for your subscription:

• Subscriptions processed via Stripe: If your receipt indicates that your subscription is managed through Stripe, you can update your card directly within the Subscription settings.
• Other local currency payment methods: If you used a different payment method, you cannot modify the details for an active subscription. You will need to cancel the current subscription, allow it to expire, and then start a new subscription using your updated payment information.

Cancelling Subscriptions

Subscription purchases are non-refundable. You can cancel your subscription before the renewal date to avoid future charges. Once canceled, you will continue to have access to the benefits of the subscription until the end of the subscription period.

How to Cancel

You can cancel a subscription at any time to stop it from renewing.

1. Go to the Subscriptions tab in Settings.
2. Find the subscription you want to cancel and click the arrow (>) to view details.
3. Select Cancel Renewal and follow the prompts.

Mobile Users: For subscriptions in local currency, you can also manage cancellations through your device's subscription settings (Apple App Store or Google Play Store), but using the Roblox Settings page is often easier.

Important:

• Cancel at least 24 hours before the renewal date to avoid being charged.
• Canceling does not refund your payment. You will keep your benefits until the end of the current billing cycle.
• Once an in-experience subscription is canceled, it cannot be reactivated until its current active period has completely ended.
• You can subscribe to previously canceled or expired subscriptions. 

FAQ

Can I purchase a subscription if I am under 18? 

Yes. You may be subject to any parental controls applied via Apple App Store or Google Play settings on your mobile device. 

Can I purchase the same subscription multiple times on the same account?  

No, you cannot be subscribed to the same subscription more than once at the same time on a single account. If your subscription has expired, you are free to subscribe to the same subscription again.

Are there upgrade or downgrade options available?  

All subscriptions currently offered within experiences are not tiered, so there is no need to upgrade or downgrade. 

How do I report a scam subscription?

Go to the experience's Detail page, click the options on the subscription image, and select Report Abuse.

What if a subscription within an experience is deleted?

If a creator deletes a subscription, it will not renew. For purchases in local currency: if a creator deletes a subscription entirely, you will be refunded for the most recent payment (allow 5-7 days). 

For purchases using local currency, can I have more than one active subscription purchased through Apple or Google on the same device, even if they are for different Roblox accounts?

When purchasing subscriptions through Apple or Google using local currency, only one Roblox account can be linked to a single Apple ID or Google account on any given device.

For instance, if you use two Roblox accounts (RobloxUser1 and RobloxUser2) on the same iPad, and RobloxUser1 has an active subscription paid for via Apple, you won't be able to subscribe to RobloxUser2 through the Roblox iPad app. To subscribe with RobloxUser2, you must use the desktop app or a web browser.