If you are having technical issues on the Roblox App or Studio, sometimes it may be helpful to uninstall before reinstalling the application. This article will guide you through the process of uninstalling.

Windows Instructions

Uninstall the Program

Windows 7

Go to Start menu > Control Panel > Programs and Features
Scroll down until you see Roblox
Uninstall the program there

Windows 8 or 8.1

Pull up the tiled start screen by clicking in the lower left corner of your screen
Type "Programs and features" and click the Programs and Features icon that appears to the right in your search results
In the window that pops up, scroll down until you see Roblox
Uninstall the program there

Windows 10

Click the start button or the Cortana search box in the lower left of the screen
- Alternatively, you can hold the Windows key on your keyboard followed by hitting the S key
In the search box, type "Programs and features" and click the Programs and Features icon that appears at the top of your search list
In the window that pops up, scroll down until you see Roblox
Uninstall the program there

Delete the Roblox folder

If you are having a particularly persistent problem, it may be helpful to fully remove the Roblox folder after uninstalling to make sure there are not any corrupted or outdated files left over. You can do this by following the steps below:

Right click on the start button and click Explore or File Explorer
Navigate to this folder : C:\Users\(Your Windows Username)\AppData\Local
Delete the Roblox folder

Note: This should not delete any places that you may have saved in Studio unless you have manually chosen to save them in this folder.

Difficulty Uninstalling

If you are having difficulty uninstalling the program, try the following:

Clear your Temporary Internet Files

An important step in any uninstall or reinstall process is to clear your browser's temporary internet files. This will help with any corruption issues that might have arisen. For assistance with this process, please click here and see the Clear Your Temporary Internet Files and Cookies section.

Check Your Firewall

A lot of antivirus or internet security software tries to control which programs can access the internet. Often, these programs err on the side of caution and by default, no program is allowed access. For assistance with looking into this and allowing Roblox through any blockages, click here.

Reinstall Roblox

The next possibility is to Reinstall. This may seem counter-intuitive but if the problem is a corrupted file from a previously unsuccessful uninstall attempt, this will overwrite the copy of the program on your computer, and replace any deleted or broken files. You should then be able to go into your Start menu and uninstall the program. For assistance with reinstalling, please click here.

Mac Instructions

Completely Close Out of the Roblox Program

Press the Command + Option + Esc keys to open a task management prompt
Make sure you do not see Roblox or Roblox Studio in it
If either program is listed, please select Roblox or Roblox Studio and click Force Quit

Go to Finder > Applications

Drag the Roblox icon into the trash
- The icon in finder contains all of the Roblox files that have been installed

How to delete files from the Trash

Click on the Trash icon in the Dock and choose Empty Trash.
Or, empty the trash by pressing three keys consecutively: Command + Shift + Delete.
You should see a warning: "Are you sure you want to delete the items in your Trash" because you can’t undo this action, but assuming you do want to delete, once you click Empty Trash you should be free of them.

To bypass the "Are you sure you want to permanently erase the items in the Trash?" message, press:

Command + Option/Alt + Shift + Delete