Developers who meet the Commerce eligibility criteria on an on-going basis may receive Commerce privileges to sell physical products on Roblox by connecting authorized Shopify stores. As a developer with access to Commerce privileges (“Seller”), it is your responsibility to ensure that the products you list for sale and their corresponding listings on Roblox adhere to the Roblox Terms of Use, all other applicable Roblox terms and policies including these Roblox Commerce Standards, Roblox Community Standards, the Roblox Advertising Standards, and all applicable laws and regulations. Violations may result in actions against your account, including but not limited to account suspension, feature suspension, or removal of product listings.
Seller Integrity
Sellers on Roblox are expected to act with integrity, transparency, and in compliance with the following requirements:
- Developers must meet and maintain the eligibility requirements listed under the Commerce page of Creator Hub on an ongoing basis.
- Developers must not attempt to circumvent or fraudulently meet any associated eligibility criteria.
- Sellers must connect their Roblox accounts only to Shopify accounts that they own and operate themselves or have written authorization to do so from the registered account holder. Sellers shall not attempt to sell products on Roblox using any third-party Shopify stores that they do not own and control or do not have written permission to connect.
- Sellers must clearly disclose the availability of real-world products for purchase in exchange for real money on the Experience Details Page for each experience that hosts commerce features.
- Sellers must provide all necessary disclosures in the product listing as required for the product they are selling and must not attempt to make deceptive, misleading, or unrealistic claims about their products they are selling.
- Sellers must not request any more user information than necessary to complete the sale of goods transaction.
- Sellers must not attempt to compromise the integrity or security of Roblox’s seller tools, including but not limited to attempting to sell products to users under the age of 13 or attempting to upload malware.
- Sellers must not attempt to mimic Roblox’s platform functionality, user interface, or confuse users with interface elements that are non-functional.
- Sellers must not attempt to direct users off-platform to unauthorized URLs in any manner, either through the checkout flow or by attempting to direct users to more information about the product.
- Sellers must not violate the intellectual property rights of any third-party. Roblox will promptly remove reported content upon receipt of a notice of infringement from rightsholders.
- If bundling, Sellers must immediately grant the Bundled Digital Benefit to purchasers once the payment is complete.
- Sellers must not implement fraudulent Bundled Digital Benefits to deceptively incentivize product purchases, including using Bundled Digital Benefit descriptions that are inaccurate or mechanisms that do not immediately grant the promised Bundled Digital Benefit to the user.
Listing Requirements
All product listings (including the merchandise, the product details page, and any standard prompts to users to browse the shopping catalogue in your experience) on Roblox must comply with the following requirements:
- Roblox’s Terms of Use, Community Standards, and Advertising Standards.
- Applicable law, US federal, state or local regulations, or any applicable product-specific standards.
- Listings must include clear and accurate descriptions of the merchandise, such as accurate images, price, functionality, specifications, features, return or exchange policy, origin, name of manufacturer or brand, etc.
- All legally required disclosures about the products must be present in the shopping and checkout flow.
- All products listed for sale that are primarily intended for use by children under the age of 12 must include their age-grading in the description and should comply with the US Consumer Product Safety Commission’s requirements for children’s products.
- Products or listings that constitute, depict, discuss, or promote the following are prohibited:
- Child exploitation or sexual abuse material, including any merchandise or listings that violate our Child Exploitation Community Standard in any way
- Depictions or support of either terrorists or extremists, including their ideology or actions
- Merchandise that depicts, encourages, or enables harmful off-platform behavior such as harmful viral challenges or self-harm
- Depictions or use of profanity
- Discussion or depiction of political figures and entities
- Depiction or discussion of religious content, including holy texts, beliefs, practices, organizations
- Selling merchandise to raise money for a crowdfunding campaign, a charitable fundraiser, or claiming that some sales proceeds will be directed towards a cause
- Offering free Robux as part of the transaction
- Listing products in the context of criminal activity, like spray paint or glass etching for vandalism, spying tools for stalking, lock picks for trespassing, etc.
- Products that depict or claim to enable paranormal activity, exorcisms, fortune telling, interfacing with the dead, clairvoyance, mind reading, or are associated with the occult.
Pre-Orders
To ensure a positive and transparent user experience, all pre-order listings must adhere to the following requirements:
- Clear Identification: The title of a pre-order listing must explicitly state "Pre-Order". e.g. “[Pre-Order] Fluffy Plushie” or “Fluffy Plushie (Pre-Order)”
- Product Description Requirements: The product description must clarify the item is a pre-order and provide sufficient information for users to understand what they can reasonably expect to receive upon delivery
- Estimated Pre-Order Ship Date: The listing must include a reasonable estimated shipment or release date for the pre-order item
- Refund Policy: Sellers must clearly outline their refund policy in the product description. The policy should address scenarios involving unreasonable delays in shipment beyond the estimated date or the outright cancellation of the pre-order by the Seller.
Prohibited Commerce Listings
Roblox requires compliance with the following commerce product requirements to create a safe and civil environment for our users age 13 and over who are eligible to purchase through Roblox Commerce. Product listings on Roblox may not include:
Adult Sexual Products
- Products intended primarily for sexual pleasure
- Sexual health, wellness, and enhancement products, including contraceptives
- Books or other media that reference or depict sexual activity and are primarily intended for adult consumption
Alcohol and Alcohol-Related Products
- Alcoholic spirits and liqueurs
- Drinks with trace amounts of alcohol
- Alcohol-related accessories, including glassware marketed as meant for alcohol consumption
- Non-alcoholic beer, cocktails, or cocktail mixes
- Merchandise with references to alcohol or alcohol brands
- Books with references to or depiction of alcohol
Automobiles and Automotive Products
- All automobiles
- All automobile maintenance or enhancement parts and accessories
- We do allow artifacts intended solely for interior decorative use or minor convenience
- Automobile emissions control devices or workaround devices
Baby, Pregnancy, and Childcare Products
- Products intended primarily for use by babies and toddlers
- Products intended primarily for use by pregnant people or new parents for pregnancy-related healthcare and infant-care
Beauty and Personal Care
- Non-ingestible or personal hygiene products that claim to cure or heal medical conditions
- Non-ingestible products that cause permanent changes to the human body
- We do allow product listings for non-ingestible products that cause non-permanent changes to the human body
Counterfeit Goods
- Any product listing reported to Roblox as violating the intellectual property rights of any third party by the rightsholder
Digital Products and Media
- Subscriptions to any kind of online service or product
- Products that can only be accessed digitally
- Streamable or downloadable content, including pay-per-view streaming content.
- Physical media containing R-rated or NC-17 movies, TV-14 or TV-MA shows, and their equivalent across other media with warnings of explicit content or content unsuitable for minors
- Physical copies of video games rated Mature, Adults Only, or Ratings Pending
- Music with warnings of explicit lyrics
Documents, Financial Instruments, and Economic Opportunity
- Any real or fake documents, whether legal, financial, medical, or government-related
- Real or fake currency
- We do allow product listings for currency that is obviously fake or sold as part of board games
- Real or fake postage stamps
- Real or fake credit cards, bank or cashiers’ checks
- Listings for jobs or investment opportunities, including multi-level marketing schemes
Electronics
- Electronics that enable unauthorized streaming, bypassing security measures or digital rights management systems
- Storage devices with pre-loaded content and no clear description of the content
- Electronics that are prohibited or not authorized for sale in the United States
- Slot machines or any machine with gambling mechanics
Events
- Ticket sales for any real-world events, unless pre-approved in writing by Roblox
Food and Beverages
- All perishable, shelf-stable, or preserved foods and beverages intended for human consumption
Gambling
- Products that involve the gambling of money, cryptocurrency, virtual or digital currency, Robux, or other items of value in exchange for a chance to potentially win something of value
- We do allow product listings for “Mystery boxes”, only in cases where each possible item the buyer may receive is clearly described along with the associated chances of receiving each item
Gift Cards or Discount Cards
- Gift or discount cards for any kind, unless pre-approved in writing by Roblox
Hazardous Materials
- Products that are considered hazardous to human, animal, or environmental health
Healthcare
- Pharmaceutical and over-the-counter medication
- Products that claim to heal or cure medical conditions
- Ingestible or injectible dietary supplements or hormones
- Steroids
- Medical devices
- Weight loss or management products, medication, or supplements
- We do allow product listings for exercise machines or devices
Illegal Products or Services
- Products and services that are reported to us by a lawful authority as violating local law
- Illegal drugs and drug-related paraphernalia
Pre-Owned or Recalled Products
- Products that are listed as “used” or “like-new”
- Products that have been recalled by a US regulator or by the regulators of its country of origin
Services
- Any listing that is not a physical product and offers services instead
Tobacco and Entheogens
- Any tobacco product and related paraphernalia
- Tobacco or nicotine cessation products
- All entheogens and related paraphernalia
- Content that depicts or references tobacco or entheogens
Toys and Games
- Any toys or games that do not comply with US Consumer Product Safety Commission’s requirements for children’s products, if applicable
Last Updated: Nov 24, 2025
Change Log
| Announcement Date | Change Summary |
| Nov 24, 2025 | Created a new section for the existing Pre-Orders policy under "Seller Integrity". |
| July 31, 2025 | Added new requirements for pre-order listings under "Listing Requirements". Effective immediately. |
| May 15, 2025 |
Initial launch of Commerce Standards, including:
Effective immediately. |