You can contact the Roblox Appeals team to review the situation if your content or account has been banned or moderated, or any of your content has been blocked or deleted. The Appeals team will give the moderation a second look and make any necessary adjustments to your asset or account's moderation status. Submitting an appeal does not guarantee the consequence will be removed.
Content is something you made such as experiences, decals, clothes, group logos, or audio files. Although most content cannot typically be restored once moderated, the Appeals team will do their best to find a satisfactory resolution.
Your moderation notification will provide you with information on the appeals options available to you. Your notification will also specify if you can appeal via Violations & Appeals, or via the Roblox Support Form.
For Appeals via Violations & Appeals
Certain categories of violations may be appealed via Violations & Appeals. If your violation category is eligible for an appeal there, you will find a direct link to “Violations & Appeals” in your moderation notification from Roblox.
In Violations & Appeals, you can select the Appeal option, provide insights into why your case merits reevaluation, and monitor your asset's status. If you don’t see your violation listed in Violations & Appeals, you can file your appeal via the Support form.
For Appeals via Support Form
For actions that may be appealed via the Support Form, contact the Appeals team using the support form here. Make sure to include:
For account appeals:
Account username
Brief statement regarding the reason for your appeal
For content appeals:
- Account username
- Brief statement regarding the reason for your appeal
- Asset ID
- A link to the content on Roblox’s website
There are some restrictions when submitting an appeal:
- An appeal must be submitted within 30 days of the moderation action affecting the account.
- Once a moderation has been reviewed, it cannot be reviewed again. Duplicate appeals for the same moderation action on an account will not be reviewed.
- To protect our users' privacy, only the owner of an account may send an appeal.
- Make sure you are contacting Appeals from a valid email address for the account you are appealing.
Additional Rights for European Union Users:
EU users will have 6 months to appeal an initial moderation action. Under the Digital Services Act, EU users also have the right to select a certified out-of-court dispute settlement body to resolve disputes relating to a content moderation decision we take, and may seek judicial redress. The EU Commission has a list of accredited out-of-court dispute settlement bodies for this purpose which can be found here.
EU reporters that file DSA illegal content reports also have the right to appeal Roblox’s decision related to their report.
Additional rights and information under the UK’s Online Safety Act (OSA)
- We do not disclose (either routinely, upon request or otherwise) the fact that an illegal content report or a content harmful to children report has been submitted to the user that generated, uploaded or shared the content reported or to any other user. We only disclose the reason why content is moderated if we make such a decision.
- We do not disclose information about the complaint or the person who submitted the original complaint to appealers nor do we disclose information about appeals to the person who submitted the original complaint.