This is a general FAQ regarding DevEx eligibility and rejection reasons, previous moderation, and requests to cancel a DevEx request.
Can you let me know if I am eligible for DevEx before I submit a request?
Unfortunately, we are unable to pre-guarantee eligibility as all DevEx requests are reviewed upon submission.
What causes DevEx requests to be declined?
DevEx requests can be declined for multiple reasons. Common DevEx rejection reasons are detailed below:
- Failure to complete DevEx portal registration, failure to submit tax form and/or payment method
- Insufficient Earned Robux (Please review DevEx Terms of Use)
- Terms of Use violations including but not limited to:
- Scamming
- Account Theft
- Attempting to exchange Robux for real currency other than through DevEx
- Other suspicious activity that is used to exploit other Roblox users or Roblox features
- Any illegal or unethical activities
Please note that if your request is rejected for a Terms of Use violation then we will not be able to provide exact details on why you were rejected but only general information.
My previous DevEx requests were approved, but my most recent DevEx request was declined. Why?
Approval of your previous DevEx request in no way is a guarantee that your future DevEx requests will be processed. All DevEx requests are reviewed for eligibility upon submission.
If activity that violates the Terms of Use or the spirit of the program is identified at any time, Roblox reserves the right to decline the DevEx request.
My request was rejected for a name discrepancy? What does this mean and how can I fix it?
If your request is rejected for a name discrepancy, please do not submit another request. This rejection means that we noticed that the name of your current DevEx request differs from a previous request and/or the name listed in your DevEx portal. Before submitting another request, please contact us using the Support Form as users are unable to correct this on their own. Any party involved will likely need to follow our verification process, which is further explained in our ID Verification help article.
I received a moderation action on my account 3 years ago, does this mean I can’t submit a DevEx request?
Minor moderation infractions or having a moderation history does not necessarily mean that your account(s) are ineligible for DevEx. We do take into consideration the type of infraction and the timing of it during the review process.
There are certain Terms of Use violations that are particularly egregious that can result in your DevEx request being declined regardless of the timing of the infraction.
How often can I cash out?
DevEx participants can have a completed DevEx request once a calendar month.
Example: If you have a completed DevEx request (you received payment) in January, the next time you will be able to submit is in February.
Can I cancel my DevEx request?
Unfortunately, after your DevEx request is submitted, we cannot cancel it. We recommend that you familiarize yourself with the DevEx process prior to initiating a DevEx request.
I submitted a request and my Robux disappeared, where did they go?
When you submit a DevEx request, the Robux amount selected in your submission are removed from your account and held during the DevEx review process. If your DevEx request is rejected, the Robux will immediately be returned.
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Resources
For more information on common DevEx questions, visit the Creator Hub.