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Graphics Problems on Computers

Please read the following information if you’re experiencing graphics issues with Roblox.

 

Common Issues That Indicate a Graphics Problem

  • A "graphics card is too old" error appears when trying to launch games
  • Roblox crashes during game play and reports a graphics error
  • Receiving Message: “Graphics failed to initialize”
  • All games look unusual while playing, such as strange looking textures, image warping or unintelligible text

 

Why It Happens

  • Computer does not have the latest version of DirectX (Roblox requires v9 or later)
  • Graphics card does not have the latest drivers
  • Graphics card is not supported by Roblox (rarely the case)
  • Player has changed Roblox graphics settings

 

What to Do

Try the following, one step at a time. After each step, see if the problem is still there. If it is, keep going.

 

Reset Roblox Graphics

This is only appropriate if you can actually start Roblox without crashing

    1. Open Roblox Studio
    2. Open the File menu, and click on Settings
    3. Click OK to proceed
    4. Click the Reset All Settings button, located at the lower-left of the pop-up window.

 

Test Your DirectX Package

If you have Windows XP Service Pack 2 or newer, you probably have DirectX 9 or a later version. Just in case, do the following:

    1. Start > Run (Windows XP/Vista/7) or hold down your keyboard's Windows key and hit S (Windows 8/8.1/10)
    2. Type dxdiag and hit Enter on your keyboard
    3. Review your "DirectX Version" , located at the bottom of System Information, to ensure it is DirectX 9 or later

Please also open the "Display" (or "Display 1") tab. In this tab, there are three lines in "DirectX Features" box: DirectDraw Acceleration, Direct3D Acceleration and AGP Texture Acceleration. Confirm that all 3 are enabled. If they are not, then you will want to be sure that hardware acceleration is fully enabled. For assistance with this please visit the help section of your graphics card manufacturer's website.

 

Upgrade DirectX if Necessary

If you don’t have the latest version of DirectX, then you can try upgrading directly. First, if you have Windows XP, update to Service Pack 2 or later. This is a good idea anyway. If you still don’t have DirectX 9 or later, update that from the website by clicking here.

 

Lower Your Display's Color Quality

It's possible your graphics card can't support 3D rendering at the color quality you use for normal desktop operation. You can try lowering the bit depth to 16 bits, to see if that helps.

 

Under Windows XP

    1. Right click on the desktop, and click Properties or Display Settings
    2. Go to the Settings tab
    3. Set your Color quality to Medium (16 bit)

If you are running Windows Vista, 7, or 8 successfully on your machine, this is unlikely to be your problem.

 

Upgrade Your Graphics Card Driver

To find out what graphics card Roblox is currently using, please try the following:

    1. Open Roblox Studio
    2. Open the Studio Settings
    3. Click on Diagnostics
    4. Scroll down to find the line labeled GfxCard
    5. This will list what graphics card is currently in use by Roblox

Please visit the support page provided by the manufacturer of your graphics card, and download the latest driver for your particular model.

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