Developer Exchange (DevEx) FAQs

Table of Contents

• DevEx Program Overview
• DevEx Program Application Process for New Participants
• DevEx Eligibility & General Questions
• Earned Robux & DevEx Rates
• DevEx portal (Tipalti)
• Tax Information
• ID Verification

DevEx Program Overview

The Roblox Developer Exchange Program (also known as DevEx) is a program that allows Roblox creators to exchange their Earned Robux for real money. While any creator can use Roblox Studio to learn to code, create experiences or items to enjoy with their friends, and even earn some Robux, only successful creators will be able to meet the high requirements (described below) to earn money through DevEx. Reaching this level of success typically requires a lot of time, effort, skill, and strategy. Even then, there is no guarantee of earning money. Regardless of goals, be it fun or career advancement, we offer creators what they need to start building for free at create.roblox.com.

DevEx Program Application Process for New Participants

Step 1: Meet DevEx Eligibility Requirements

Eligibility to participate in DevEx is solely up to Roblox, and the requirements may be changed by Roblox at any time by updating the DevEx Terms. To participate in DevEx you must meet all the following minimum requirements (“the DevEx Eligibility Requirements”):

• Be at least 13 years of age or older;
• Have at least 30,000 Earned Robux (defined below) in your account;
• Have a Roblox-verified email address;
• Have a valid DevEx portal account;
• Have an IRS form W-9 (for U.S. taxpayers) or W-8 (for non-U.S. taxpayers) on file with Roblox;
• Comply with the Ongoing Service Requirements for Developers (described below); and
• Be in complete compliance at all times with the Roblox Terms of Use, which include these DevEx Terms and the Roblox Community Standards. By way of example, the following will disqualify you from DevEx: scamming, phishing, false advertising, attempting to exchange Robux for real currency other than through DevEx, and any illegal or unethical activities.

Ongoing Service Requirements for Developers

To participate in DevEx, you must meet the “Ongoing Service Requirements for Developers,” which are to provide an on-going services that complies with the Roblox Terms of Use, including the Roblox Community Standards, and any instructions you receive from Roblox. As part of this requirement, you must do the following:

1. Work with Roblox and Roblox users to resolve any issues involving the Roblox Terms of Use and Roblox Community Standards;
2. Update your content for security and technical reasons and ensure your content complies with Roblox’s latest technical and security updates and best practices; and
3. Assist Roblox upon request with legal requirements, such as removing content that has been accused of violating copyright laws.

*Note: We reserve the right to review activity on accounts to assess the validity of Earned Robux balances, and to deny payment to any user that we feel has violated the terms or the spirit of our program.

Step 2: Gather your payment method and tax information

**This step is required for first-time users that have never participated in DevEx**

In the later part of the DevEx process, you will be required to provide your payment method, and tax form on the DevEx portal if your DevEx request is approved to move forward with the next steps.

You will be given 1 week to complete registration (to enter your payment method and tax form), otherwise we will not be able to process your DevEx request, and it will result in the decline of your DevEx request.

We highly recommend that you have these documents ready prior to submitting your DevEx request.

Step 3: Submit DevEx Request

Once you have agreed to the DevEx Terms of Use and meet the DevEx requirements, you can submit a DevEx request on the DevEx cashout page in the creator dashboard.

Follow these steps to get to the Developer Exchange Cashout Page:

• Go to create.roblox.com.
• Login to your Roblox account
• Select “DevEx” on the menu on the left
• Click the “Cash Out” button
• Enter all requested information
  • Name: Enter your legal name as shown on your government issued documents
  • Email address: Enter one that you check regularly for emails
  • Signify your continued agreement to the Terms of Use by clicking the associated check-box, and again click the "Cash Out" button.
    
    

**Note**: Do not complete your DevEx request with the information of someone other than the Roblox account holder. Any discrepancies on your DevEx request will delay your DevEx process significantly.

Step 4: What happens after submitting a DevEx request?

First-Time Users: Please allow around 2 weeks for your request to be reviewed and processed by the DevEx team. First time DevEx participants may experience a longer wait time. Suspicious activity or inaccuracies in the information submitted on your DevEx request and/or DevEx portal will delay your DevEx process significantly or result in your DevEx request being declined.

**Returning Users** Please allow 5 business days (excluding holidays) for your DevEx request to be reviewed and processed. Please note, all DevEx requests are reviewed for eligibility upon submission. Check out the DevEx portal (Tipalti) section for the payment processing times after your payment has been processed on Tipalti.

Step 5: After your DevEx request is reviewed and approved

You will be sent an invitation to create a DevEx portal from no-reply@roblox.com. Check your spam folder if you do not see the invitation in your inbox.

Step 6: Complete DevEx portal registration

You’ll need to create your DevEx portal, and you must enter your payment method, and tax form within one week of receiving the registration link. We cannot process your documents if they are not provided.

If you do not register at all and if all of your documents are not provided then your DevEx request will be declined after one week of receiving a registration link.

Step 7: After Completing Registration

First-Time Users: You don’t need to do anything else. The DevEx team will process your DevEx request, this step typically takes 2 to 3 business days. Once your payment is paid by Tipalti, additional processing time will be required before you receive your payment.

You can check out the DevEx portal (Tipalti) section for the payment processing times.

DevEx Eligibility & General Questions

1. Can you let me know if I am eligible for DevEx before I submit a request?
   
   Unfortunately, we are unable to pre-guarantee eligibility as all DevEx requests are reviewed upon submission. 
   
   
2. What causes DevEx requests to be declined?
   
   DevEx requests can be declined for multiple reasons. Common DevEx rejection reasons are detailed below:
   
   • Failure to complete registration/submit tax forms on the DevEx portal within 1 week
   • Insufficient Earned Robux (Please review DevEx Terms of Use)
   • Terms of Use violations including but not limited to:
   • Scamming
   • Account Theft
   • Attempting to exchange Robux for real currency other than through DevEx
   • Other suspicious activity that is used to exploit other Roblox users or Roblox feature
   • Any illegal or unethical activities
   
   Please note that if your request is rejected for a Terms of Use violation then we will not be able to provide exact details on why you were rejected but only general information.
   
   
3. My previous DevEx requests were approved, but my most recent DevEx request was declined. Why?
   
   Approval of your previous DevEx request in no way is a guarantee that your future DevEx requests will be processed. All DevEx requests are reviewed for eligibility upon submission.
   
   If activity that violates the Terms of Use or the spirit of the program is identified at any time, Roblox reserves the right to decline the DevEx request.
   
   
4. I received a moderation action on my account 3 years ago, does this mean I can’t DevEx?
   
   Minor moderation infractions or having a moderation history does not necessarily mean that your account(s) are ineligible for DevEx. We do take into consideration the type of infraction and the timing of it during the review process.
   
   There are certain Terms of Use violations that are particularly egregious that can result in your DevEx request being declined regardless of the timing of the infraction.
   
   
5. How often can I cash out?
   
   DevEx participants can have a completed DevEx request once a calendar month.
   Example: If you have a completed DevEx request in January, the next time you will be able to submit is in February.
   
   
6. Can I cancel my DevEx request?
   
   Unfortunately, after your DevEx request is submitted we cannot cancel it. We recommend that you familiarize yourself with the DevEx process prior to initiating a DevEx request.

Earned Robux & DevEx Rates

7. Do group funds count as earned Robux?
   
   Group payouts are considered earned if the group funds are composed of bona fide sales of virtual items/clothing. Please note, we check all sales and group funds for validity. If you receive group funds from a group that earned the Robux fraudulently or against Roblox TOS, then those will not count towards your earned Robux balance.
   
   
8. How do I determine if the group I am working with is earning funds legitimately?
   
   There isn’t one particular thing you can look at to ensure you are collaborating with a party that is earning funds legitimately. To reduce your risk, please consider the following:
   
   • The length of time that you have associated with the group/group owner
   • Play their games, see what they have published in the past
   • Research the group owner and games associated with the group. (Group name, ranks, games, logo, description, etc).
   
   
9. I sold all my limited hats. Can I cash out the funds I received from selling limited items?
   
   No. Robux acquired from trading/selling virtual items that you did not create are not considered earned.
   
   
10. My DevEx request was approved, I received a different amount than what is listed on the current exchange rate. Why?
    
    The exchange rate for cash out may vary based on when you earned Robux, and is subject to change. You can find more information about past changes here.
    
    

DevEx Portal (Tipalti)

11. What is the DevEx portal?
    
    Tipalti is a third-party payment processor that we have partnered with to process DevEx payments. Once you submit a DevEx request, and if it is approved to proceed to the next step you will be sent an invitation to get setup on the DevEx portal.
    
    
12. What am I required to provide during registration?
    
    You must provide your payment method and tax form within 1 week of receiving the registration link. If you do not complete registration, we cannot process your payment.
    
    
13. Whose name and information should be on the DevEx request and DevEx/Tipalti portal?
    
    The Roblox account owner should be the one whose name and information is on the DevEx request, Tipalti portal and tax form. Please note, the name on the bank account (if applicable) should also match the name on the Tipalti portal.
    
    
14. DevEx portal link
    
    DevEx portal link - https://suppliers.tipalti.com/Roblox/Account/Login
    
    
15. Locked out of the DevEx portal
    
    If you are locked out of your DevEx portal, please submit a ticket to DevEx on the Roblox Support Form
    
    
16. I forgot my DevEx portal password
    
    Click on Forgot Password on the DevEx portal login page
    
    
17. Types of Payment Methods on the DevEx portal
    
    Tipalti offers ACH, eCheck, Paypal, checks, and Wire transfers. Some payment methods’ availability depends on your country, which you will be able to see on your DevEx portal or you can view this in the Payment Methods Coverage link below. When selecting your payment method please take into consideration the transaction fee and foreign exchange fee (FX fee) when selecting your payment method.
    
    Please note, we are not able to remit payments to certain countries, entities, or individuals because of legal or other considerations. But we are currently able to make payments to DevEx participants in over one hundred different countries.
    
    You can check the Payment Methods Coverage list: https://support.tipalti.com/Content/Topics/UserGuide/PaymentInformation/PaymentMethodsCoverage/IntroUSD.htm
    
    
18. Payment Method Fees on the DevEx portal
    
    You will be able to see the fees that are associated with that payment method. Some payment method fees are higher than others, we recommend that you select the one that works best for you. Example: PayPal fees are higher than traditional payment methods.
    
    Additionally, we are unable to change the fees associated with your payment.
    
    Transaction fees are assessed on each payment (which will be paid from any amounts that would otherwise be owed to you hereunder). These fees are charged by our DevEx portal provider (Roblox does not assess any fees in addition to those charged by our provider), and Fees vary depending on payment method chosen. Please see the DevEx portal for information regarding fee schedules
    
    
19. DevEx Portal Payment Status
    
    The status of my payment says “Paid” on the DevEx portal, but I have not received my payment. When will I receive my payment?
    
    After your DevEx payment has been processed and your payment status is paid, there will be an additional processing time for you to receive your payment.
    Please note, the processing time may vary by payment method and the country the payment is being sent to. You can reference the chart below for the estimated processing time by payment method:
    
    

    Payment Method	Processing Time
    ACH	3 to 5 business days
    eCheck	3 to 5 business days
    PayPal	2 to 3 business days
    Wire Transfer	1 to 5 business days
    Check	7 to 14 business days

Tax Forms/Information

(Disclaimer: The information contained on this website is provided for informational purposes only. It is not intended as tax advice nor as a substitute for obtaining accounting, tax, or financial advice from a professional tax planner or financial planner, and may not be used to support tax positions. While we have made every attempt to ensure that the information contained below has been obtained from reliable sources, Roblox is not responsible for any errors or omissions, or for the tax or other consequences arising from or attributable to the use of this information. Please consult with a tax adviser for any tax guidance.

Your decision to participate in the DevEx program may or may not have tax implications based on your tax jurisdiction (location) and your total cash payouts. Please consult a tax adviser for additional information.)

20. Which tax form do I submit?
    Tax reporting requirements vary based on whether you are a U.S. person or non-U.S. person.
    According to the IRS, for U.S. federal tax purposes, a U.S. person includes, but is not limited to:
    
    • An individual who is a U.S. citizen or U.S. resident alien.
    • A partnership, corporation, company, or association created or organized in the U.S. or under the laws of the U.S.
    • Any estate (other than a foreign estate).
    • A domestic trust (as defined in Treasury Regulations Section 301.7701-7).

Process for a U.S. Person

All U.S. persons participating in the DevEx program are required to submit a W-9 tax form during their Tipalti account creation (after submitting their first payout request). Roblox will submit your tax information to the Internal Revenue Service (IRS) to validate your tax ID information. If U.S. tax information does not exactly match IRS records, a Roblox DevEx agent will contact you to get further information through email. Please verify this information comes from support-en@roblox.com to avoid phishing and scam emails.

If your cash earnings for the prior tax year are greater than $600 then Roblox will report your cash earnings to the IRS on IRS Form 1099-NEC. We generally issue these Forms on or before January 31 of each year.

The tax forms will be emailed to the email account associated with your DevEx portal, and mailed to the address provided on your W-9. You will receive a digital copy of your tax form from noreply@efilemagic.com.

Process for a non-U.S. Person

All non-U.S. Persons participating in the DevEx program are required to submit a IRS W-8BEN (or other applicable IRS Form W-8) tax form during Tipalti account creation to confirm that you are a non-U.S. person. By signing the IRS W-8 tax form, you are certifying you are not a U.S. person.

As a non-U.S. Person you generally will not receive an annual tax form.

ID Verification 

25. Why am I required to complete the ID verification?
    
    Roblox works hard to create a safe and fun environment for all of our community. In unison with that, we partnered with Veriff to add an additional layer of protection for our Developers. The safety and security of our Developers is a top priority for our team.
    
    Reasons you may be asked to complete the ID verification:
    • Information changes and discrepancies
    • Recently compromised account (Roblox account and DevEx portal)
    
    
    
26. I noticed something called Veriff in the verification process. What is Veriff, and why is Roblox using them? Roblox has partnered with Veriff, a third-party service provider, to verify the identity of account owners who wish to access additional social features and age-appropriate content.
    
    Information uploaded to Veriff is retained for a period of 90 days. After this period, the uploaded data is removed from Veriff. Roblox does not receive any raw identification information. Please note that a government-issued ID is required to upload for verification.
    
    For more information on Veriff's data privacy practices and their privacy policy please follow this link:
    
    https://www.veriff.com/privacy-policy
    
    
27. How do I complete the ID verification?
    
    The DevEx team will provide a QR Code for you to complete the ID verification. You will be asked to scan the QR code with your smartphone, take a photo of the front and back of your government-issued ID, and take a live selfie (static images are not valid).
    
    
28. What forms of identification will I need to provide?
    
    You will need to provide a valid (non-expired) government issued ID, and you will be asked to take a live selfie.
    
    
29. I completed the ID verification, why do I have to do it again?
    
    You will need to complete the ID verification if we’re unable to validate it for one or more of the following reasons:
    • The document provided is illegible
    • The document provided is expired
    • You did not take a selfie
    
    
    
30. How many retries do I get on the ID Verification if I fail the first attempt?
    
    If you’re unable to complete the ID verification on the first attempt, you can re-do the ID verification using the same QR code for one additional attempt.
    
    
31. The QR Code is no longer working or expired, what do I do?
    
    Please reply in ticket if you are already communicating with a DevEx team member or submit a request to DevEx at roblox.com/support
    
    

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You can find more information about the DevEx program here: Developer Exchange – Help and Information Page

You can find the DevEx Terms of Use here: Developer Exchange Terms of Use