We strongly recommend enabling the 2-Steps Verification feature to improve your account security. When you log in from a new device, you'll enter a unique security code from an authenticator app or the email Roblox sends you.

Why is it Important?

This feature has several benefits to protect your account.

• This feature makes sure no one else can login to your account, even if they know the password.
• Since only you have access to the authenticator app or your email account, only you will be able to get the security code.
• Extra security so that you don't lose access to your experiences, Robux limiteds and more.

Turning On 2-Step Verification

1. Log into your account.
   • If you can't log in, try these steps for recovering your password.
2. You must have a verified email to enable this feature.
   • Here are steps for verifying your email address.
3. Go to account Settings.
   • Web Browser: Find the gear icon located at the upper right corner of the site.
   • Mobile Apps: Find the three dots icon for More.
4. Select the Security tab.
5. Follow the steps below to turn on 2-Step Verification for the type you like.

Setup 2-Step Verification by Authenticator App

1. Toggle Retrieve codes from an authenticator app to confirm your identity.
   
   • If the account has an account PIN, you will be asked to enter it.
2. Enter your account password to confirm your request.
3. Scan the QR code or manually enter the setup code into it on the Authenticator app.
   • Make sure you have an Authenticator app available on your mobile device.
     • Examples: Google Authenticator, Microsoft Authenticator or Twilio Authy

Setup 2-Step Verification by Email Address

1. Toggle Email codes to confirm your identity.
   • If the account has an account PIN, you will be asked to enter it.
2. Enter your account password to confirm your request.

Turning Off 2-Step Verification

1. Log into your account.
   • If you can't log in, try these steps for recovering your password.
2. Go to account Settings.
   • Web Browser: Find the gear icon located at the upper right corner of the site.
   • Mobile Apps: Find the three dots icon for More.
3. Select the Security tab.
4. Select turn 2 Step Verification off.
5. Enter your account password to finish turning the feature off.

Any previously created recovery codes will also be deactivated if you turn off 2 step verification. For help on resetting the account password, check out the Forgot My Password article.

Getting Recovery Codes

1. Log into your account.
2. Go to account Settings.
   • Web Browser: Find the gear icon located at the upper right corner of the site.
   • Mobile Apps: Find the three dots icon for More.
3. Select the Security tab.
4. Click Generate under the recovery codes section.
5. Enter your account password as part of the setup process.
6. Make sure to save the codes in a safe place because you can only see them this one time.

Each code can only be used once. If you lose your recovery codes, you can repeat this process to create new codes. Any previously created recovery codes will be deactivated when you create new codes.

Account Restores Eligibility

To be eligible for account restores, we require that you have an authenticator app set up to protect your account. Also, you must notify Roblox within 30 days of the account being compromised. Unfortunately, if we are not notified within this time, we are not typically able to recover the account’s inventory.

Troubleshooting

See the Issues with 2-Step Verification article for help.